Refund Policy

WaveCoach.ai is sold through Paddle.com Market Ltd, our authorized reseller and merchant of record. Paddle processes all payments and handles all refund requests. Paddle’s refund terms apply to every purchase and take precedence over this policy.

Every new surfer receives two free wave analyses before any purchase, so you can see exactly what you are buying.

Unused credits: you may request a full refund within 14 days of purchase.

Used credits: each analysis consumes processing at the moment you submit a wave, so used credits are generally not refundable. We still review every request in good faith.

Failed analyses: if an analysis fails or the output is unusable, email contact@wavecoach.ai and we will restore the credit at no charge. This is separate from a refund and does not go through Paddle.

Credits do not expire while your account remains active. If an account is inactive for 24 consecutive months, we may close it and remove any remaining credits. We will email you at least 30 days before this happens, and signing in during that period keeps the account and the credits active.

To request a refund, use the link in your Paddle receipt or visit paddle.net. You can also email contact@wavecoach.ai and we will direct you. We respond within 2 business days.

Nothing here limits your statutory consumer rights.